Customer Services

Neighbors Finding Solutions for Neighbors

California Waste Solutions maintains Customer Service Centers in the neighborhoods we serve. Our policy is to hire team members from those neighborhoods so that we have people who speak the language and who understand the unique nature of the communities we serve.

We promise to answer the phone quickly, listen carefully to your needs, answer your questions honestly and get back to you promptly.

Our team members are “Front Line Problem Solvers.” You can count on us to work hard to find solutions to your most difficult recycling problems.

Throughout the process, we promise to be both friendly and professional.

California Waste Solutions “Inspects What We Expect”

We expect all of our team members to provide you with the best service possible. To make sure, we have a team of mobile supervisors who are available to come to any location and solve problems on the spot.

CWS MAINTAINS TWO CALL CENTERS IN NORTHERN CALIFORNIA TO MEET OUR CUSTOMER'S NEEDS.

San Jose
Our San Jose office is available from 8:00 am to 6:00 pm Monday thru Friday at 408-213-7800.
You can also email the San Jose office at customerservice@calwaste.com
For TDD service (for City of San Jose), please dial 1-800-735-2929 (English, TTY/VCO/HCO to Voice), or 1-800-855-3000 (Spanish, TTY/VCO/HCO to Voice).

Oakland
Our Oakland office is available from 8:00 am to 6:00 pm Monday thru Friday at 510-OAKLAND. You can also e-mail the Oakland office at OaklandCS@calwaste.com.
For TDD service (for City of Oakland), please dial 1-800-735-2929 (English, TTY/VCO/HCO to Voice), or 1-800-855-3000 (Spanish, TTY/VCO/HCO to Voice).

If you are trying to replace a missing cart, schedule a Large Item Collection (San Jose Only) or just have a question as to what can or cannot be placed in your recycling cart…our staff is just a phone call or email away.